Greetings Heroes of Avzar!
Even the bravest warriors run into issues getting into Avzar. If you just so happen to be one of these brave souls, here are some steps you can take to get you back on the right track!
1) Check to make sure you are logged into the right account.
There are many ways to log into Taichi Panda. You can use Facebook, Google+, or your very own Snail Games account. Please make sure you are using the correct account.
2) Check to make sure you are in the right server.
There are many servers and, once in a while (usually after an update), your selected server may be reverted to choose a default server. If you notice this, please tap the server shown in the main menu and switch to the appropriate server. If you do not remember what server you were in, you may have to take a look at each server to find your beloved adventurers.
3) If, after doing steps 1 and 2, you still cannot find your characters. Please contact firstname.lastname@example.org
with the following information: your account name, character name, server (if known), and bound email (if applicable). Brownie points if you also include your device's make, model, and operating system.
Thank you for your continued patience and support. If you have any further questions or comments, please do not hesitate to contact me or any of the other admins/moderators.
Best of luck!