Greetings！Thanks for your contact but we are sorry we can not get your point.
So we suggest you post your issues in English if possible. You can also forward
emails to our official mailbox: firstname.lastname@example.org
with your in-game name
,server and your issue. The we can help you better.
Looking forward to your reply.
Thanks a lot for your support and have a nice day!:)
Snail Customer Support GM007