Greetings,
Dear player, thanks for your support. We can understand your feelings, if you have any other suggestions and issues, please send your advice and issues to our official mailbox:
support@snailgamesusa.com. We will work hard to solve your issues and submit your suggestions to our operation department for a consideration.
Sorry for the inconvenience and wish you could understand.
Wish you a good day

Best regards,
Snail Customer Support Team