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Recovery of old account

Tue Jul 19, 2016 7:50 am

I recently started playing this game again on my iPhone instead of my tablet. I don't know if I can't access my account because of my inactivity or because I switched platforms, but my account was the same. If anyone could help me recover my old data, that would be great.

Re: Recovery of old account

Wed Jul 20, 2016 2:52 am

Greetings

Dear player.Thanks for your support to our game.

We could help you do the account transfer given your situation.Please contact us at support@snailgamesusa.com, we would offer you the prompt help.

Hope you enjoy the game and have a nice day!

Best Regards,
Snail Customer Support Team

Re: Recovery of old account

Thu Aug 11, 2016 4:33 am

How can I email if your website snail is down hmmmffff

Re: Recovery of old account

Tue Aug 16, 2016 2:07 am

RENS051@YAHOO.COM wrote:How can I email if your website snail is down hmmmffff


Hi there, please use your own e-mail address to send us an e-mail at support@snailgamesusa.com with your account, character name, server name and description of your issue. Then we will work to solve your problem as soon as possible.

Meanwhile, I noticed your forum name is an e-mail address. I have sent you an e-mail at RENS051@YAHOO.COM. Please find the e-mail to reply it to contact us. ;)

Re: Recovery of old account

Tue May 19, 2020 9:47 pm

Why my account is lost my server is s69 bloodgem

Re: Recovery of old account

Tue May 19, 2020 9:47 pm

My Gmail is wensie24@gmail.com

Re: Recovery of old account

Wed May 20, 2020 5:42 am

107256952353693542670 wrote:Why my account is lost my server is s69 bloodgem

Greetings,

Dear player,please contact us at support@snailgamesusa.com,we will help you soon.

Best Regards,
Snail Customer Support
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