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Welcome to the User Guides Forums!

Thu Dec 04, 2014 3:33 am

Are you a know-it-all who doesn't mind sharing your knowledge? Perhaps you are a lost adventurer seeking help with a boss. Either way, this forum may hold the answers for you! Drop by often to check for updates!

Re: Welcome to the User Guides Forums!

Sun Aug 30, 2015 4:27 pm

Can anyone please tell me how to complete area 4 desert of ilusions with a 3 star victory? i know it says u gotta do it in 2 minutes, but does it have to be exactly 2 minutes? i've been doin it under that and still only 2 stars. i will be patiently waiting for ur answers.....

Re: Welcome to the User Guides Forums!

Sat Aug 27, 2016 10:05 am

THIS IS WHAT HAPPENED AND YOU CAN SEE IT FOR YOURSELF HOW INCOMPETENT SNAIL IS

I would like to ask why did the operations team banned AvZ☆LeBlanc without investigating first

He is innocent and doesnt use any third party program. They banned him because some people formed a group (guild haters) to report him because of his blink skills. Obviously in the video, your game actually has a bug and you can compare it. Your team accused someone and banned them without investigating it thoroughly . Pls watch link for the video that we made for proof. Your support team keeps on telling that he cheated and we think your operators dont know their own game and banning him longer because you want him to tell that he cheated even if it is not. They are threatening him to ban forever. We also send reports to google play and apple for this kind of mismanagement. We as a players, pay and spent time just to be on top but it seems like we are not given enough help and justice

Thanks and we hope that you take action in this matter

please watch the link below for proof that spectator view and players view are two different thing. YOU MUST FIX YOUR GAME FIRST BEFORE BANNING SOMEONE WHO IS INNOCENT! YOU EVEN FALSELY ACCUSED HIM THAT HE USED A PROGRAM TO CHANGE THE CD OF BLINK LIKE THAT.HOW CAN THAT BE POSSIBLE! IT SEEMS LIKE YOU HIGHLY DEPENDED ON THE VIDEO THAT WAS SENT TO YOU BY THE REPORTERS! SEE THE DIFFERENCE BETWEEN THE PLAYER'S AND SPECTATORS VIEW. SEE FOR YOURSELVES GUYS! SEE HOW INCOMPETENT THEY ARE AND https://youtu.be/q3bxGZJE93w

Re: Welcome to the User Guides Forums!

Thu Apr 27, 2017 2:34 am

@10201805035603254
Greetings,

Dear player.
Please contact our mailbox: support@snailgamesusa.com with more detail about " AvZ☆LeBlanc". We never ban players without enough proof. We will do a further check when we receive your mail.

Thanks a lot for support and have a good day!

Best regards,
Snail Customer Support
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