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Character issue

Tue Dec 31, 2019 2:56 pm

So my secondary account is in every single server which means my main account vip 8 has been deleted which im very mad about. My secondary was only vip 4 so i dont care for that account.
Also when i try to change server it says couldnt connect to this server so that could be half the issue. Never had an issue before update

Re: Character issue

Mon Jan 06, 2020 2:09 am

Hi there,

Greetings! You can contact us at support@snailgamesusa.com with your character name and server name, then we will have a check and help you solve the problem.
Have a nice day!

Best regards,
Snail Games Support Team

Re: Character issue

Fri Jan 24, 2020 7:14 pm

Its been said it was deleted due to merge

Re: Character issue

Sat Jan 25, 2020 3:41 am

Hi there,

Greetings! You may please provide us with your character name and server name for further check. Please contact us at support@snailgamesusa.com.
Looking forward to your reply.
Have a nice day!

Best regards,
Snail Games Support Team

Re: Character issue

Thu Jan 30, 2020 6:35 am

Already did on january 14th and its still not been fixed
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