Share your knowledge of common issues and solutions with your peers
Fri Apr 29, 2016 9:03 am
In regards to problems players have reported regarding being unable to load or update the game, we have prepared this set of instructions to alter the DNS settings on your device's Wifi in order to solve the issue. Please find separate instructions for Android and iOS below.Android
Step 1 - Go to Settings on your deviceWe recommend Wifi for downloading and updating the game. Connect to your preferred Wifi source in the Wifi section of the Settings.
Step 3 - Modify Network ConfigGo to the list of available Wifi networks, and click and hold down on the Wifi you are connected to. This will bring up a prompt like you see below. Select the option "Modify Network Config"Go to the IP settings, and choose "Static" from the dropdown menu.Scroll down through the menu until you can find DNS 1.
Change the address on DNS 1 to "184.108.40.206" like you see below.iOSFor iOS devices, simply enter the WLAN settings and find the DNS button within the DHCP tab. Click on it, and enter "220.127.116.11" into the DNS field.BothOnce completed, try entering the application again. The loading problem should be fixed, and you should be able to enter the game.
For players who have encountered issues updating the game, this should also solve your problem. If it does not, please try deleting the application and trying again from the beginning with your updated DNS Wifi.
If after completing all of these steps you still encounter issues with connecting to the game, freezing on the loading screen, or unable to update, please contact us at firstname.lastname@example.org for further assistance.
Thu Feb 09, 2017 3:28 am
This did not help me. Keeps saying new update detected
Fri Feb 10, 2017 1:39 am
Gwyllion77 wrote:This did not help me. Keeps saying new update detected
Greetings! Thank you for your contact.
Could you explain your issue more clearly? We suggest you send e-mail to email@example.com
with your detailed information and problem.
Look forward to your reply!
Snail Games Support Team
Tue Jul 18, 2017 10:49 pm
This did not help me. My DNS was already set up w 18.104.22.168
The app loads, updates, I log in, I pick my character, and it gets to the last status bar and gets almost to the end of the status bar, before kicking me back to the app store.
Wed Jul 19, 2017 12:00 pm
Same here no help
Thu Jul 20, 2017 1:25 am
Dear player. Please know that we have fixed this issue. You may reinstall the app and relog game to have a try.
Please contact our mailbox: firstname.lastname@example.org
with more detail about your issue. We will do a further check when we receive your reply.
Thanks a lot for support and have a good day!
Snail Customer Support
Tue Aug 29, 2017 1:39 pm
i use data mobile what should i do.. i have a problem with freezzzeee before show START button
Tue Sep 05, 2017 1:12 am
Dear player, thanks for contacting. Regarding your issue, we suggest you send us an email at:email@example.com with your detailed issue and relevant screenshot. Then we will have a check for you ASAP.
Thanks a lot for your support and have a nice day!
Snail Customer Support Team
Fri Dec 07, 2018 3:09 am
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