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Account characters disappeared

Mon Feb 05, 2018 5:03 pm

All my characters are no longer on my account. I had 5 characters ranging from level 3 to 73. My highest was almost 235,000 might. I don't want to start all over again. Please fix this!

Re: Account characters disappeared

Thu Feb 08, 2018 1:25 am

Hi there,

Greetings! Please be advised characters can not be lost in game. You can contact us at support@snailgamesusa.com with your account name, character name and server name.
Looking forward to your reply.

Best regards,
Snail Games Support Team

Re: Account characters disappeared

Thu Feb 08, 2018 7:45 am

i have one i dont know which server ign uchiha i cant find it pls help

Re: Account characters disappeared

Fri Feb 09, 2018 1:18 am

Greetings,

Dear player. Regarding your question, we suggest you send e-mails to us. Please kindly provide your account name and in-game character name to us, then we could have a quick check for you.

Our e-mail address is: support@snailgamesusa.com

We look forward to your letters.

Best regards,
Snail Games Support Team
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