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Lost characters/I forgot names

Mon May 28, 2018 10:45 am

Hello dear TP team,
I started playing again and I lost my acc,I logged in Snail account but I didnt have the characters! :( Please help me! My Snail acc email is: andy-fletscher@web.de
Best regards

Re: Lost characters/I forgot names

Tue May 29, 2018 1:28 am

Hi there,

We can offer you support on this matter directly through email. Please send us an email at support@snailgamesusa.com with your login account, in-game character name and server. Then we will have a check for you.

We look forward to hearing from you, thank you.

Best regards,
Snail Games Support Team

Re: Lost characters/I forgot names

Wed May 30, 2018 1:03 pm

Thank you but I told you I forgot the names...:/ could you look for a name Yoshihiku (he is a panda)?

Re: Lost characters/I forgot names

Fri Jun 01, 2018 5:18 am

Greetings,

Dear player. We have checked that your character "Yoshihikiu" is under your snail account "ANDY-FLETSCHER@WEB.DE" on AU-S1 Bladeborn server. You just need to enter your snail account name and correct password directly in the login interface. Please click "Account" from top left icon, and choose snail account login (not the icon of Facebook or Google). Please be noticed of it and kindly have a try!

If you have any other problems, please contact us directly through support@snailgamesusa.com.
Thanks a lot for your support and have a nice day!

Best regards,
Snail Games Support Team
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