Dear player. We have checked that your character "Yoshihikiu" is under your snail account "ANDY-FLETSCHER@WEB.DE" on AU-S1 Bladeborn server. You just need to enter your snail account name and correct password directly in the login interface. Please click "Account" from top left icon, and choose snail account login (not the icon of Facebook or Google). Please be noticed of it and kindly have a try!
If you have any other problems, please contact us directly through email@example.com
Thanks a lot for your support and have a nice day!
Snail Games Support Team