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Lost account?

Sun Aug 26, 2018 5:39 pm

hello! recently, i decided to return to taichi panda after not playing for over a year or two. i tried logging into my account today and i wasn't able to do so. i've tried logging in with my facebook & google account, but neither have the character i was using before. i'm not sure if i forgot my snail username or something, but it says my account doesn't exist when i try to sign in with what i think was my snail username. it really baffles me considering i use the same username & password for everything i sign up to. i'm not sure if this will help at all, but my character name was PINK. thanks in advance.

Re: Lost account?

Tue Sep 04, 2018 1:41 pm

Hi there,

Greetings! You can contact us directly at with your character name and server name.
If you have ever topped up this account from Google Play, please provide us with any receipt of your payment for further check.
We are looking forward to your reply.
Have a nice day!

Best regards,
Snail Games Support Team
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