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HELP!! The game doesn't load-start since the last update!!

Thu Jan 31, 2019 12:55 am

Something happen in the last update (2019 Jan 23), the game doesn't load / start.
Crashes and closes in the Snail logo (the first screen), I tap the game icon, then appears the Snail logo and then, a few seconds later the game CLOSES!!!
I already try everything, and nothing is working!!

Whats happening!!!
I don't wanna lose my account or my progress or my leadership in my team because the game doesn't start!!
Tech Support Doesn't help, and they didn't give me a real solution.
I already try to reinstall the app, and nothing happens!, the game still closes in the Snail logo.


Re: HELP!! The game doesn't load-start since the last update

Thu Jan 31, 2019 1:39 am

Hi there,

Greetings! Thanks for your contact.
Please provide your character name, server name and relevant videos of your problem to us.
You may please contact us at
Have a nice day!

Best regards,
Snail Games Support Team


Sun Feb 03, 2019 11:01 pm

Hi admin016 !

I already sent the videos and all the data that you requested, and the support team don't give me a REAL SOLUTION!!!

I already install and reinstall the app, turn on/off the iPad, I already did ALL the solutions provided by the support team and NOTHING IS WORKING!!

What can I do?

I can't upload videos here because MP4 format it´s not allowed.
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