HELP!! The game doesn't load-start since the last update!!
Thu Jan 31, 2019 12:55 am
Something happen in the last update (2019 Jan 23), the game doesn't load / start.
Crashes and closes in the Snail logo (the first screen), I tap the game icon, then appears the Snail logo and then, a few seconds later the game CLOSES!!!
I already try everything, and nothing is working!!
Whats happening!!!
Help!
I don't wanna lose my account or my progress or my leadership in my team because the game doesn't start!!
Tech Support Doesn't help, and they didn't give me a real solution.
I already try to reinstall the app, and nothing happens!, the game still closes in the Snail logo.
HEEEEEEEELLP!!!
Crashes and closes in the Snail logo (the first screen), I tap the game icon, then appears the Snail logo and then, a few seconds later the game CLOSES!!!
I already try everything, and nothing is working!!
Whats happening!!!
Help!
I don't wanna lose my account or my progress or my leadership in my team because the game doesn't start!!
Tech Support Doesn't help, and they didn't give me a real solution.
I already try to reinstall the app, and nothing happens!, the game still closes in the Snail logo.
HEEEEEEEELLP!!!
Re: HELP!! The game doesn't load-start since the last update
Thu Jan 31, 2019 1:39 am
Hi there,
Greetings! Thanks for your contact.
Please provide your character name, server name and relevant videos of your problem to us.
You may please contact us at support@snailgamesusa.com.
Have a nice day!
Best regards,
Snail Games Support Team
Greetings! Thanks for your contact.
Please provide your character name, server name and relevant videos of your problem to us.
You may please contact us at support@snailgamesusa.com.
Have a nice day!
Best regards,
Snail Games Support Team
NOTHING IS WORKING!!
Sun Feb 03, 2019 11:01 pm
Hi admin016 !
I already sent the videos and all the data that you requested, and the support team don't give me a REAL SOLUTION!!!
I already install and reinstall the app, turn on/off the iPad, I already did ALL the solutions provided by the support team and NOTHING IS WORKING!!
What can I do?
I can't upload videos here because MP4 format it´s not allowed.
I already sent the videos and all the data that you requested, and the support team don't give me a REAL SOLUTION!!!
I already install and reinstall the app, turn on/off the iPad, I already did ALL the solutions provided by the support team and NOTHING IS WORKING!!
What can I do?
I can't upload videos here because MP4 format it´s not allowed.