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Cannot access account after years of inactivity

Sun May 26, 2019 11:30 pm

I played this game when it first came out and I just recently got back into it and I lost my account, I was on iOS when I first started and now I'm on Android, character completely gone, haven't checked each server, only checked the ones that I remember accesssing, please help.

Re: Cannot access account after years of inactivity

Tue May 28, 2019 12:29 pm

Greetings,

Dear player. Regarding your question, we suggest you send e-mails to us. Please kindly provide your exact character name and account name to us, then we could have a quick check for you.

Our e-mail address is: support@snailgamesusa.com

We look forward to your letters.

Best regards,
Snail Games Support Team
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