Share your knowledge of common issues and solutions with your peers
Post a reply

Account recovery

Wed Jul 10, 2019 9:30 am

Hello , i havent played since 3-4 years and i decided to start again but i dont remember the name of the server i was in . Also im not sure about the username too . Is there any way to restore my account?

Re: Account recovery

Fri Jul 19, 2019 12:50 pm


Dear player. Regarding your question, we suggest you send e-mails to us. Please kindly provide your exact character name to us, then we could have a quick check for you.

Our e-mail address is:

We look forward to your letters.

Best regards,
Snail Games Support Team

Re: Account recovery

Mon Oct 14, 2019 2:04 pm

Can't remember the serif that can't be played? If you remember the character's name
Yes, it will be good, including email too
If you can't remember the server, you can't remember the name but it is a lot.
Because it can't be confirmed Whether that ID really belongs to us or not

Must have at least some mail or confirmation
That บา คา ร่า is already related to our code, not so stupid
No matter what you do Recommend to send mail Character name goes
To the snail team and we solved
Post a reply