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Account recovery

Wed Jul 10, 2019 9:30 am

Hello , i havent played since 3-4 years and i decided to start again but i dont remember the name of the server i was in . Also im not sure about the username too . Is there any way to restore my account?

Re: Account recovery

Fri Jul 19, 2019 12:50 pm

Greetings,

Dear player. Regarding your question, we suggest you send e-mails to us. Please kindly provide your exact character name to us, then we could have a quick check for you.

Our e-mail address is: support@snailgamesusa.com

We look forward to your letters.

Best regards,
Snail Games Support Team

Re: Account recovery

Sat Sep 19, 2020 4:34 am

Same issue, on TAICHI Panda 3 Dragon Hunter, Server US 17 pre mergers. Was officer of most guilds I was in. Account seems lost. Any way to recover? I was a mild spender and had a lot of hours into it.

Re: Account recovery

Mon Sep 21, 2020 3:49 am

Greetings,

Dear player,for Taichi Panda 3 issue,please contact us at support-panda3@snailgame.net,provide your character,server name,we will help then.


Best regards,
Snail Support Team
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