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AvZ✩LeBlanc

Sat Aug 27, 2016 10:28 am

THIS IS WHAT HAPPENED AND YOU CAN SEE IT FOR YOURSELF HOW INCOMPETENT SNAIL IS

I would like to ask why did the operations team banned AvZ☆LeBlanc without investigating first

He is innocent and doesnt use any third party program. They banned him because some people formed a group (guild haters) to report him because of his blink skills. Obviously in the video, your game actually has a bug and you can compare it. Your team accused someone and banned them without investigating it thoroughly . Pls watch link for the video that we made for proof. Your support team keeps on telling that he cheated and we think your operators dont know their own game and banning him longer because you want him to tell that he cheated even if it is not. They are threatening him to ban forever. We also send reports to google play and apple for this kind of mismanagement. We as a players, pay and spent time just to be on top but it seems like we are not given enough help and justice

Thanks and we hope that you take action in this matter

please watch the link below for proof that spectator view and players view are two different thing. YOU MUST FIX YOUR GAME FIRST BEFORE BANNING SOMEONE WHO IS INNOCENT! YOU EVEN FALSELY ACCUSED HIM THAT HE USED A PROGRAM TO CHANGE THE CD OF BLINK LIKE THAT.HOW CAN THAT BE POSSIBLE! IT SEEMS LIKE YOU HIGHLY DEPENDED ON THE VIDEO THAT WAS SENT TO YOU BY THE REPORTERS! SEE THE DIFFERENCE BETWEEN THE PLAYER'S AND SPECTATORS VIEW. SEE FOR YOURSELVES GUYS! SEE HOW INCOMPETENT THEY ARE AND https://youtu.be/q3bxGZJE93w

Re: AvZ✩LeBlanc

Mon Aug 29, 2016 8:07 am

Greetings,

Dear player. Thanks for your concerns about this issue. Our technicians confirmed that AvZ☆LeBlanc used illegal programs in the game to change the CD of his third skill.

We suggest him do not use any third party programs in this game anymore because we are always paying attention to all the battle records of all the players to keep impartial in the game.

We have been checking this problem and already unfrozen that account. Please inform your friend not to use any illegal programs again.

For any other problems, please feel free to contact us.

Best regards,
Snail Customer Support Team
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