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Failure to log in on server EU - S37 Mist

Wed Nov 30, 2016 6:37 pm

Anyone else having trouble logging in and playing?
I play on iPhone and have not been able to access the game at allsince 28 November.
Is there a problem? Do Snail know? Has my server been merged and I have a new server to use???

All attempts report back "Network error" and I know for a fact I've not done anything to be frozen / blocked. Help, I'm missing out on character development and as one of the strongest players - who has spent plenty - on that server i am NOT happy!

Re: Failure to log in on server EU - S37 Mist

Thu Dec 01, 2016 1:47 am

Greetings,

Dear player,sorry for the late reply.Can you log in now? If you still have the login issue,you may send us an email at:support@snailgamesusa.com with a screenshot to better explain your issue.Then we will have a check ASAP.

Thanks a lot for your support and have a nice day!

Best Regards,
Snail Customer Support Team

Re: Failure to log in on server EU - S37 Mist

Wed Dec 07, 2016 8:23 am

I am having the same issue for more than a week now. Error displayed when trying to connect to this server: Network error please try again later.

Re: Failure to log in on server EU - S37 Mist

Sat Dec 31, 2016 1:31 am

Greetings,

Dear player, sorry for the late reply. Are there any error codes? A screenshot will be more helpful. Please send us the screenshot and detailed issue at: support@snailgamesusa.com, then we will have a check ASAP

We look forward to your reply.
Thanks a lot for your support and have a nice day!

Best regards,
Snail Customer Support Team

Re: Failure to log in on server EU - S37 Mist

Wed Jan 11, 2017 10:19 am

icant join to server mist my server is s75 wolfbane pls fix this

Re: Failure to log in on server EU - S37 Mist

Wed Jan 11, 2017 10:26 am

hi pls fix this my server s75 wolfsbane mist not in list servers pls help me my account name is LiToNsLaY3R my lvl is 84

Re: Failure to log in on server EU - S37 Mist

Wed Jan 11, 2017 10:28 am

pls fix server s75 mist not in list 2days icant play

Re: Failure to log in on server EU - S37 Mist

Wed Jan 18, 2017 1:29 am

Greetings,

Dear player, sorry for the late reply. Are there any error codes? A screenshot will be more helpful. Please send us the screenshot and detailed issue at: support@snailgamesusa.com, then we will have a check ASAP

We look forward to your reply.
Thanks a lot for your support and have a nice day!

Best regards,
Snail Customer Support Team

Re: Failure to log in on server US - S76

Thu Jan 26, 2017 7:15 pm

101054845905154666175 wrote:icant join to server mist my server is s77 wolfbane pls fix this

Re: Failure to log in on server EU - S37 Mist

Fri Jan 27, 2017 7:19 am

Greetings,

Dear player,thank you for your reply.
Please contact support@snailgamesusa.com and provide your character name and server to us.Then we will have a check ASAP

We look forward to your reply.
Thanks a lot for your support and have a nice day!

Best regards,
Snail Customer Support Team
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