Taichi Panda Events

Failure to log in on server EU - S37 Mist

Information and updates on special in-game and community Taichi Panda events

Failure to log in on server EU - S37 Mist

Postby Peterbald » Wed Nov 30, 2016 6:37 pm

Anyone else having trouble logging in and playing?
I play on iPhone and have not been able to access the game at allsince 28 November.
Is there a problem? Do Snail know? Has my server been merged and I have a new server to use???

All attempts report back "Network error" and I know for a fact I've not done anything to be frozen / blocked. Help, I'm missing out on character development and as one of the strongest players - who has spent plenty - on that server i am NOT happy!
Peterbald
 
Posts: 1
Joined: Wed Nov 30, 2016 6:33 pm

Re: Failure to log in on server EU - S37 Mist

Postby sunshine » Thu Dec 01, 2016 1:47 am

Greetings,

Dear player,sorry for the late reply.Can you log in now? If you still have the login issue,you may send us an email at:support@snailgamesusa.com with a screenshot to better explain your issue.Then we will have a check ASAP.

Thanks a lot for your support and have a nice day!

Best Regards,
Snail Customer Support Team
sunshine
 
Posts: 292
Joined: Fri Apr 29, 2016 1:10 am

Re: Failure to log in on server EU - S37 Mist

Postby dddddd27 » Wed Dec 07, 2016 8:23 am

I am having the same issue for more than a week now. Error displayed when trying to connect to this server: Network error please try again later.
dddddd27
 
Posts: 1
Joined: Wed Dec 07, 2016 8:19 am

Re: Failure to log in on server EU - S37 Mist

Postby taigarose » Sat Dec 31, 2016 1:31 am

Greetings,

Dear player, sorry for the late reply. Are there any error codes? A screenshot will be more helpful. Please send us the screenshot and detailed issue at: support@snailgamesusa.com, then we will have a check ASAP

We look forward to your reply.
Thanks a lot for your support and have a nice day!

Best regards,
Snail Customer Support Team
taigarose
 
Posts: 188
Joined: Thu Dec 15, 2016 3:32 am

Re: Failure to log in on server EU - S37 Mist

Postby 101054845905154666175 » Wed Jan 11, 2017 10:19 am

icant join to server mist my server is s75 wolfbane pls fix this
101054845905154666175
 
Posts: 2
Joined: Wed Jan 11, 2017 10:17 am

Re: Failure to log in on server EU - S37 Mist

Postby 101054845905154666175 » Wed Jan 11, 2017 10:26 am

hi pls fix this my server s75 wolfsbane mist not in list servers pls help me my account name is LiToNsLaY3R my lvl is 84
101054845905154666175
 
Posts: 2
Joined: Wed Jan 11, 2017 10:17 am

Re: Failure to log in on server EU - S37 Mist

Postby ROHOLLAHNADERI@YMAIL.COM » Wed Jan 11, 2017 10:28 am

pls fix server s75 mist not in list 2days icant play
ROHOLLAHNADERI@YMAIL.COM
 
Posts: 2
Joined: Wed Jan 11, 2017 10:27 am

Re: Failure to log in on server EU - S37 Mist

Postby taigarose » Wed Jan 18, 2017 1:29 am

Greetings,

Dear player, sorry for the late reply. Are there any error codes? A screenshot will be more helpful. Please send us the screenshot and detailed issue at: support@snailgamesusa.com, then we will have a check ASAP

We look forward to your reply.
Thanks a lot for your support and have a nice day!

Best regards,
Snail Customer Support Team
taigarose
 
Posts: 188
Joined: Thu Dec 15, 2016 3:32 am

Re: Failure to log in on server US - S76

Postby BONGYAKTTP@YAHOO.COM » Thu Jan 26, 2017 7:15 pm

101054845905154666175 wrote:icant join to server mist my server is s77 wolfbane pls fix this
US-S76
BONGYAKTTP@YAHOO.COM
 
Posts: 25
Joined: Mon Dec 26, 2016 8:47 pm

Re: Failure to log in on server EU - S37 Mist

Postby taigarose » Fri Jan 27, 2017 7:19 am

Greetings,

Dear player,thank you for your reply.
Please contact support@snailgamesusa.com and provide your character name and server to us.Then we will have a check ASAP

We look forward to your reply.
Thanks a lot for your support and have a nice day!

Best regards,
Snail Customer Support Team
taigarose
 
Posts: 188
Joined: Thu Dec 15, 2016 3:32 am


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