"Greetings,
Dear player, could you please explain your issue in detail? Do you mean you couldn't get the rewards? Are there any error codes? Please send us an email at:
support@snailgamesusa.com with your detailed account information and screenshot, then we will have a check ASAP.
We look forward to your reply.
Thanks a lot for your support and have a nice day!
Best regards,
Snail Customer Support Team