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missed claim reward

Mon Nov 27, 2017 6:31 am

I have spent way over 120k diamonds this November month = ~$1400 US dollars

My character name -.EmPiReDnH.- VIP 10 5.41M nights US server S59

I couldnt decided in time due to Black Friday activities so I missed claim thanksgiving 7000 diamonds prize for 50k celestial and teari and I have sent email to customer support and explained my situation but they wouldn't listen

This was my first mistakes but it help me to see s n a il doesn't care about customer

I'm not perfect but I tried my best so I just want you guys to answer here so everybody know .

Everyday I got max points to get thanksgiving rewarded hence I made mistakes on day 2

I dont know what is your answer but it will help me continuous with this game or not and may help others as well

I'm waiting for your final answer

--HD

Re: missed claim reward

Tue Nov 28, 2017 1:19 am

Greetings,

Dear player, thanks for contacting. Regarding your issue, we suggest you send us an email at:support@snailgamesusa.com with your detailed issue and account information. Then we will have a check for you ASAP.
Thanks a lot for your support and have a nice day!

Best regards,
Snail Customer Support Team
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